E-collars.com, 400 Industrial Park Rd Ste. G, Starkville, MS 39759 100% SATISFACTION GUARANTEED OR YOUR MONEY BACK. Your satisfaction is guaranteed. Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchange, or adjustment. Please see instructions for returning merchandise under "RETURNS" listed below. E-mail us at sales@ecollars.com or call 1-800-251-6133 if you have questions or if we may be of assistance. Regular shipping charges apply on all returns. PRIVACY STATEMENT Your privacy is important to us. Ecollars.com does NOT sell or rent our customers names, addresses or e-mail addresses to anyone. We appreciate your business. ORDERING OVER THE INTERNET Ordering over the Net is safe and easy. When you order from ecollars.com over the internet, you connect with our secure server which protects your credit card and personal information. Explorer users will see a lock. Netscape users should see the unbroken key symbol when you connect with our ordering page. If you would prefer to order via FAX, phone, or mail, those options are available. Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line. WHEN WILL MY ORDER SHIP? Most orders ship out via UPS the same business day (M-F) received. We will contact you if we have any questions regarding your order, or if there will be a significant delay in processing your order. SHIPPING United Parcel Service (UPS) is our standard method of shipment to all areas within the Continental U.S. There is a $5.95 shipping charge on all orders under $125 to be shipped to destinations within the continental U.S. (lower 48 states). Shipments to Alaska and Hawaii will be billed at the actual shipping cost. FREE SHIPPING We pay the UPS ground shipping cost on all orders of $125 or more to destinations within the continental United States (lower 48 states). EXPRESS SHIPPING UPS Next Day, 2nd Day, and 3 Day Select are available at actual shipping cost upon request. INTERNATIONAL SHIPPING We ship to all US addresses, including military addresses (APO, FPO) and US Territories, as well as all Canadian addresses. We do not ship to any other international destinations. All addresses outside of the US48 pay the exact cost of shipping. NOTE: When ordering on-line our website applies an average shipping cost for the shipping method you choose. We will adjust the cost before your credit card is charged. Please feel free to contact us for a shipping estimate. We ship via UPS and USPS Airmail. All of our products are designed for use in the United States. It is your responsibility to use them in compliance with all local laws. Some restrictions may apply. Not all items can be shipped by all methods or to all addresses. DAMAGED/LOST SHIPMENTS Damaged shipments and/or packages which appear to be damaged should be refused at the time of delivery. E-mail us at sales@ecollars.com or call us at 1-800-251-6133 in case of damaged or lost shipments. RETURNS Returns should be shipped via UPS or insured Parcel Post to: E-collars.com PO Box 80133 400 Industrial Park Rd Ste. G Starkville, MS 39759 With all returns, please include your name, shipping address, credit card number and expiration date, copy of your invoice and an explanation of what you want done with your return - i.e. credit your account, exchange for another item etc. PRICE CHANGES Prices in this catalog are subject to change without notice. Please e-mail us if you have any questions about prices. VISA, MASTERCARD, AMERICAN EXPRESS, & DISCOVER Credit card orders are accepted on-line, by fax, or by phone. We do not accept personal checks. Money orders or cashiers checks will be accepted by mail. 24-HOUR VOICE MAIL/FAX Messages are accepted 24 hours each day, seven days each week (on our voice mail). Call 1-800-251-6133. Our fax number is 1-662-324-6011. PHONE ORDER HOURS Our phone order hours are from 8 A.M. - 6 P.M. Central time Monday - Friday. (except for major national holidays). We are closed on Saturday & Sundays. HOW TO CONTACT US E-mail is the best way to contact us. E-mail sales@ecollars.com. If you have a question about your order, please make sure your e-mail includes your name and order number. To contact us by phone call 1-800-251-6133. To dial direct call 1-662-323-5208. Our phone hours are Monday through Friday from 8 a.m. to 6 p.m. CENTRAL time. To FAX an order (or question) FAX us at 1-662-324-6011. MAILING ADDRESS Ecollars.com PO Box 80133 400 Industrial Park Rd Ste. G Starkville, MS 39759 Ecollars.com is a division of Mid-South Research and Services Co. Questions or Comments? E-Mail us at: sales@ecollars.com Ecollars.com PO Box 80133 400 Industrial Park Rd Ste. G Starkville, MS 39759 1-800-251-6133 1-662-323-5208 1-662-324-6011 FAX BROWSE NEXT:

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